Refunds and compensation for your train journey

Retrieve from Vy profile

Tickets purchased while logged in to vy.no or in the Vy app are saved to your profile.

I have a reference code

If you purchased your ticket on vy.no or in the Vy app, the code will be printed on your ticket or receipt. The code has the format XXX‑XXX‑XXX.

I want to enter my journey manually

If you purchased your ticket in the Ruter app, via Entur (app or a station vending machine) or via another transport company.