Rail replacement buses
If there are planned engineering works or unplanned disruptions that lead to the trains not being able to run, Vy arranges alternative transport using rail replacement buses.
Sometimes events occur that require us to replace buses with trains. This can be planned engineering work where we can prepare a good alternative, or there may be unforeseen situations such as power failures or issues with the rails.
In these cases, we need to organise buses and drivers to pick up passengers. Naturally, this can take some time, but we always strive to assist you in reaching your destination and provide information as best we can on the trains and at the stations.
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Frequently asked questions about the rail replacement service
When a rail replacement bus service is in operation, your train ticket is valid on the bus replacing the train for your journey. If we do not offer bus, your train ticket will be valid on Ruter's means of transport on the same route.
In the event of planned deviations where a bus replaces parts of a train route, the bus always has an earlier departure time than the train normally has to ensure that the bus arrives well in advance of the train departure at the transfer station.
If the bus is delayed, you can take the next train. If the last train of the day has left or it is more than one hour until the next departure, we offer alternative transport. In that case, you will receive help from a customer service representative at the station or information from the bus driver.
If you transfer from a train to a rail replacement bus, and the train is delayed, the bus will wait for you for a while. If the delay becomes substantial, we will arrange other alternative transport.
Buses with on-board toilets are available to travelers, but not all buses may have toilets.
On the rail replacement buses it is the bus driver who decides whether it is ok to enjoy food/drink brought on board the bus.
All boarding for rail replacement buses generally takes place in Trelastgata by track 19, but it is a good idea to check the journey planner before you travel.
Track 19 is the last track at the station, closest to the Opera House. On the other side of the platform there are a number of bus stops that we use for our rail replacement buses.
Yes, your discount will also continue to accrue for rail replacement bus journeys.
If your train is delayed or cancelled and we have not provided you with information on how to continue your journey within a reasonable time, you may be entitled to reimbursement of necessary and documented expenses for alternative transportation. This does not apply when a rail replacement bus is scheduled that has been announced in advance.
Children and accessibility on rail replacement buses
All rail replacement buses must have at least one wheelchair space, so this means that you are guaranteed space if you are the first passenger travelling in a wheelchair. In some rare cases, there is no wheelchair lift. If so, the wheelchair must be placed in the coach luggage hold.
If the wheelchair space is already in use by someone else, your wheelchair must be folded and placed in the coach luggage hold. We will book a maxi taxi with a wheelchair ramp if you cannot get out or be lifted out of the wheelchair.
The buses can only transport wheelchairs that are within the dimensions 70 x 120 cm.
For travel with for example Ruter og Skyss, it is their conditions of carriage that apply.
If the stroller does not fit inside the bus, you can fold it and place it in the coach luggage hold.
In the event of disruptions, we also cooperate with other public transport companies, and refer to their ordinary offers on certain train routes. Then the rules for this company apply.
Luggage and pets on rail replacement buses
If the stroller does not fit inside the bus, you can fold it and place it in the coach luggage hold.
In the event of disruptions, we also cooperate with other public transport companies, and refer to their ordinary offers on certain train routes. Then the rules for this company apply.
If you travel by rail replacement bus for the Bergen Line, you unfortunately cannot take a bicycle with you. This is due to limited loading space on the buses, so we have to prioritize other luggage over the transport of bicycles.
If you travel by rail replacement bus on other local and regional train routes, we recommend that you do not bring a bicycle, as there may be limited space. We therefore cannot guarantee that you will be able to take your bicycle on the bus or train.
In the event of disruptions, we also cooperate with other public transport companies, and refer to their services on certain train routes. This could be, for example, Ruters' or Skyss's buses. Then the rules for this company apply.
Unfortunately, we cannot guarantee a place for pets on rail replacement buses. This is because many tour buses have carpeted floors where animal hair can get stuck, causing problems for allergy sufferers later. Therefore, you may find that some buses that are used by as rail replacement buses do not allow pets on board.
In the event of disruptions, we also cooperate with other public transport companies, and refer to their services on certain train routes. This could be, for example, Ruters' or Skyss' buses. Then the rules for that company apply.