Online fraud and phishing
From time to time, fake emails are sent by scammers pretending to be Vy. Here are some tips to help you recognise genuine emails from Vy and avoid falling for fraud.
How to recognize a real email from Vy
- Sender address: Authentic emails from Vy always come from an address ending in vy.no. Be cautious of any other domains.
- Content: Vy will never ask you to provide payment details, passwords, or other sensitive information via email.
- Links: Genuine Vy emails include links that lead to vy.no. If you’re unsure, go directly to our website or app instead of clicking links in the email.
- Use common sense: Be extra careful if you receive an offer that seems too good to be true or if something feels off.
What should you do if you receive a suspicious email?
- Don’t click on links: If you’re unsure whether an email is real, avoid clicking any links or attachments.
- Check the sender: Look closely at the sender’s address. Scammers often use addresses that look similar to real ones.
- Contact Vy: If in doubt, reach out to Vy through our feedback form to confirm the email.
What should you do if you clicked a link in a scam email?
- Change your password: If you shared your password, change it immediately. Use a strong and unique password.
- Contact your bank: If you provided account details, notify your bank right away.
- Contact Vy: Get in touch with Vy if you have questions or need assistance.
By following these tips, you can protect yourself from scammers and ensure you only communicate with Vy in a secure way. Remember: if you’re ever unsure, go directly to Vy’s website or the Vy app.