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Lost something on the bus?

It’s easy to leave something behind on the bus. Fill out the form below and we’ll help you as soon as possible.

Vy operates local buses in many places throughout the country, but lost property is managed by the local operators. We recommend contacting the operator directly if you have left something on a local bus.

Find contact details for local bus operators⁠External link

Enter journey details

Enter your point of departure and destination, and the scheduled departure time for the bus.

Enter route number

We need the route number to find the correct bus. You can find the route number on your ticket, or you can see which routes we operate on this page.⁠External link

Describe what you have lost

Start by entering what you have lost and try to give as many details as possible.

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Upload photo

Do you have a photo of the item you lost? You can add up to 20 files in png, jpg, jpeg, gif, pdf, tiff, bmp or webp format. The maximum file size is 10 MB.

Contact details

Please check all fields before submitting the form. We will send you a confirmation when your enquiry has been received.