Lost or forgotten something?
It’s easy to leave your belongings on the train or bus. Find out what you can do and how to contact us about lost property.
Left something on the train or at the train station?
If you see a listing that matches what you have lost, you can claim the item. We will process your information and confirm whether the property is yours or not.
If you do not see anything that matches what you have lost, you can either search the register again at a later date or create a new listing in the system. You will then be contacted if your property is found.
What happens to the lost and found items?
Items that are brought to the lost property office are stored for one month. The exception is perishable items, mainly food, which we cannot store. Everything brought to one of our lost property offices is recorded in a database. Valuables such as passports and wallets are handed over to the police after a period of two weeks. PCs and other electronics are destroyed after one month.
Unless someone submits a lost item report or files a claim related to an item, it will be donated to charities (only applicable to lost property from trains).
Please note that it can take up to seven days for lost property to arrive at the lost and found offices.
The lost property offices for trains (also applies to rail replacement buses)
Here you will find the lost property offices for Vy’s train lines. Contact information for SJ NORD’s and Go-Ahead’s routes can be found on their own websites.
The Oslo S lost property office stores luggage left behind on local trains servicing south-eastern Norway: the Vestfold Line, the Østfold Line, and regional trains that stop in Oslo. The Oslo office also handles lost items from Røros Line trains that terminate at Røros or Hamar.
Oslo S’ lost property office is located adjacent to the area with storage lockers.
Telephone
Opening hours
The Bergen lost property office stores luggage and other personal belongings found on Bergen-area local trains and regional trains from Oslo to Bergen.
Telephone
Opening hours
Left something on the bus?
It's easy to forget something on the bus, but get in touch and we’ll help you as soon as we can.
Contact us about lost property on the busDamaged or stolen luggage
If, unfortunately, your luggage has been damaged while travelling with us, we recommend that you use your travel insurance to cover any loss. The same pertains to luggage theft. Regarding theft, we recommend that you file a police report about the theft.
