Train drivers' strike has ended
The train drivers' strike was ended Saturday 17 October, and our trains are running again.
This is how train services will resume
From Saturday 17 October at 12:00, trains that had been cancelled due to the strike started running again. It will take some time to get trains back into position and operating to timetable, so some departures may still be cancelled on the first day.
The journey planner in the Vy app and on vy.no has been updated and now shows the trains that were previously cancelled due to the strike.
Frequently Asked Questions About Strike Action
Vy’s Travel Guarantee, section 6A, which states that Vy will provide an alternative means of transport if a train is delayed or cancelled, does not apply in the event of a strike. However, during a strike you still have rights under the Norwegian Rail Passenger Rights Regulations. If a strike occurs, the following applies:
Before any potential strike begins, the normal ticket conditions apply.
If you have purchased a non-flexible ticket, unfortunately it cannot be refunded in advance because of the possibility of strike action. Until a strike actually takes effect, the standard ticket conditions apply.
If your train is cancelled because of strike action, you have several options.
- If you have a flexible, refundable ticket, you can easily change your ticket to another departure or cancel your journey and receive a full refund by logging in to ‘My account’, then selecting My tickets and trips.
- If you have a non-refundable ticket, you can cancel your journey and request a refund using our cancellation form.
- If you wish to change a non-flexible ticket (Low Fare) to another departure, please contact us by phone on +47 61 05 19 10. Waiting times may occur during periods of high demand.
Refunds are not issued automatically.
- If you have a refundable ticket, you can easily cancel your journey by logging in to ‘My account’, then selecting My tickets and trips.
- If you have a non-refundable ticket, you can apply for a refund using our cancellation form.
If you have any questions, please contact us via chat or by phone on +47 61 05 19 10. Waiting times may occur during periods of high demand.
Yes.
- If you wish to change a non-flexible ticket, please contact us via chat or by phone on +47 61 05 19 10. Waiting times may occur during periods of high demand.
- If you would prefer to cancel your journey, you can use our cancellation form and receive a full refund.
No. The ticket cannot be used automatically on other dates, but you can change it free of charge.
- If you have a flexible, refundable ticket, you can easily change or cancel your journey by logging in to ‘My account’, then selecting My tickets and trips.
- If you have a non-flexible ticket and wish to change your journey, please contact us via chat or by phone on +47 61 05 19 10. Waiting times may occur during periods of high demand.
If you would prefer to cancel your journey and receive a full refund, you can use our cancellation form.
If you no longer wish to use your season ticket, you can cancel it at any time. The ticket will become invalid from the cancellation date, and you will receive a refund for the remaining value on your ticket. When you wish to travel again, you will need to purchase a new season ticket.
Vy will cover the cost of comparable public transport, such as scheduled buses, trains or the metro, provided you had a valid ticket when the strike started. Costs for other forms of transport, such as taxis or flights, will not be covered.
Yes. You may be entitled to delay compensation in accordance with the applicable travel terms and conditions.
Section 6.D applies during a strike for customers who purchased their ticket before the strike was announced:
Vy will cover the cost of comparable public transport, such as scheduled buses, trains or the metro, provided you had a valid ticket when the strike started. Costs for other forms of transport, such as taxis or flights, will not be covered. If you need overnight accommodation in order to complete a journey that has already begun, necessary hotel expenses may be covered for up to three nights.
- a) food and refreshments in reasonable proportion to the waiting time, if available on board the train or at the railway station, or if they can be supplied under reasonable conditions
- b) transport to an alternative departure point if necessary
- c) hotel accommodation and transport to the hotel if necessary d) necessary telephone expenses to notify people who are waiting for the passenger.
Please check with your travel insurance provider. Terms and conditions vary between insurers and insurance policies.
We have customer guides available at selected stations during peak hours who can assist with information.