Can I get the assistance I need at a station?

If you have a disability and need help at the station to get to or from the train, you can order assistance from Bane NOR⁠External link. You can also order assistance when you buy a train ticket by contacting customer service.

If you only need assistance when getting on or off the train, it is not necessary to book in advance – the conductor will help you. However, we recommend that you contact customer service so that the train staff can be notified in advance.