I get an error message when I pay at vy.no - what do I do?

There can be many reasons for this, such as:

• There is something with your browser that makes the purchase solution not work optimally. We recommend that you try again with Chrome.
• If your profile is registered with a phone number that contains the special character +, then this can lead to errors during payment.
• There may be something wrong with your saved payment card. Try deleting this and saving it again.
• If you have tried to buy a ticket for a sold-out departure, the payment will fail, so try another departure.

If you still need help, contact customer service.