I have forgotten or lost luggage. What should I do?

Make sure you take all of your luggage with you when you disembark. Luggage should be clearly marked with your name and phone number. Unfortunately, Vy is unable to check that passengers pick up the correct luggage and Vy is not liable for losses of luggage or damage caused by other passengers. Should passengers mix up their luggage, our customer centre will attempt to put the passengers in touch with each other, so they can swap the luggage back.

If you have forgotten or lost something on a bus, contact customer service.