Help & contact

Here you can find out how to cancel and change train or bus tickets, and cancel taxi orders.

Here you can apply for claims and compensation due to delays, file a complaint about your journey or get help with payment errors.

Here you can read about assistance at the station for people with disabilities.

If we have issued you with a fine, you can appeal or apply for a payment extension here.

Find contact information for lost property offices and read about forgotten luggage.

Do you want to complain or tell us something? We appreciate both praise and criticism.