My child will be travelling on the train alone. What assistance does Vy provide?

We do not provide travel assistance to children travelling on their own. Onboard train personnel, unfortunately, are not able to care for children travelling alone. Carefully assess whether the child you are responsible for is sufficiently experienced and mature to travel solo. Train staff has no legal obligation to provide extra care for your child during the journey.

We have no minimum age limit governing children travelling without an accompanying adult. Thus, it is up to parents or guardians to decide whether the child is able to travel alone, keeping in mind that unforeseen incidents may occur.

Please make sure that the child can show a valid ticket for the entire journey.

Advice ahead of a child’s solo travel

• Prepare the child for the experience of travelling alone.
• Agree on what your child should do if something unexpected occurs
• Make sure your child’s mobile phone battery is fully charged and that the phone has all necessary contact phone numbers.
• Remain available to your child during the journey and when the train arrives at its destination.
• Consider travelling with your child the first few times so that both children and adults feel confident.