Terms, conditions and contact information for travels in Europe
When you book a ticket for Europe, it is the different train companies’ terms and conditions that apply to your ticket. If you have any questions about your trip, you can contact the operator directly, and you can find their contact information on this page.
The conditions of carriage is the contract between you as the passenger and the train company you are travelling with, and govern your rights and obligations in connection with your travel.
- DB - Deutsche Bahn GermanyExternal link
- EurostarExternal link
- Iryo - SpainExternal link
- Italo - ItalyExternal link
- Leo Express - CzechiaExternal link
- National Rail - Great BritainExternal link
- NMBS/SNCB - BelgiumExternal link
- NS - Dutch Railways (PDF)External link
General conditions of carriage for urban and regional public transport in the Netherlands; Blauwnet, Arriva, Valleilijn and Keolis. - NSI – NS InternationalExternal link
General conditions of carriage for NS International; ICE, Intercity Berlin, InterCity Brussel, Eurostar, SNCF, ÖBB, SBB, DB Fernverkehr AG and Thalys. - Renfe - Spania (på engelsk)External link
- SBB - SwitzerlandExternal link
- SNCF - French National Railway Company (PDF, in French)External link
General conditions of carriage for SNCF; TGV, Inoui, Thalys and TER. - TrenItalia - ItalyExternal link
It is the train companies’ terms and conditions that apply to the ticket you buy. It is stated which ticket conditions apply when you buy the ticket(s). In many cases, the ticket conditions are also on the PDF ticket(s) you receive. For information beyond this, you can look at the train companies’ websites using these links.
- DB - Deutsche Bahn GermanyExternal link
- EurostarExternal link
- Iryo - SpainExternal link
- Italo - ItalyExternal link
- Leo Express - CzechiaExternal link
- National RailExternal link
- NMBS/SNCBExternal link
- NS - Dutch RailwaysExternal link
Also applies to Blauwnet, Arriva, Valleilijn and Keolis. - NSI - NS InternationalExternal link
Also applies to ICE, Intercity Berlin, InterCity Brussel, Eurostar, SNCF, ÖBB, SBB , DB Fernverkehr AG and Thalys - Renfe - SpaniaExternal link
- SBB - SwitzerlandExternal link
- SNCF - French National Railway CompanyExternal link
Also applies to TGV, Inoui, Thalys and TER. - TrenItalia - ItaliaExternal link
If your travel is delayed or other unforeseen events occur on your journey, the relevant train company may provide a refund or compensation. Read more about the rules that apply and how to claim compensation on the train companies’ websites.
Below you will find links to information about how the operators process the data they receive.
- Deutsche Bahn (DB) – GermanyExternal link
- EurostarExternal link
- Iryo – SpainExternal link
- Italo – ItalyExternal link
- Leo Express – External linkCzechiaExternal link, Slovakia, Poland and UkraineExternal link
- National Rail – Great BritainExternal link
- NMBS/SNCB – BelgiumExternal link
- NS – The NetherlandsExternal link
- Renfe – SpainExternal link
- SBB – SwitzerlandExternal link
- SNCF – FranceExternal link
- TrenItalia – ItalyExternal link
Do you have any questions about your journey? If you have one of the following questions, please contact the train company you are travelling with:
- Timetable changes
- Planned or unplanned deviations during your journey
- Refunds in connection with delays or cancellations
- Lost/found property
- Payment deferral for control fees imposed by the train company
- Support for travellers with disabilities (travel assistance)
- Damages incurred during the journey or at the station
- If you wish to change or refund a ticket that allows you to do so, you must also contact the train company you are travelling with
The train companies’ Customer Service centres:
- DBExternal link
- EurostarExternal link
- IryoExternal link
- ItaloExternal link
- Leo ExpressExternal link
- National RailExternal link
- NMBS/SNCBExternal link
- NSExternal link
- ÔBBExternal link
- RenfeExternal link
- SBBExternal link
- SNCFExternal link
- TrenItaliaExternal link
