Book a taxi in the Vy app

In the event of changes to Vy’s scheduled train services, alternative transport arrangements will normally be made. In some cases this alternative transport will involve booking taxis for passengers to share. If we have arranged alternative transport and you choose to book your own taxi instead, you will not be entitled to compensation.

If we have not arranged alternative transport in the event of a delay/cancellation and you end up booking a taxi via the Vy app’s taxi service, you must send us the receipt and claim compensation for your expenses in the same way as if you had booked directly with the taxi company. Using the Vy app’s taxi service will not result in the automatic payment of compensation.

Are you wondering what your rights are as regards taxis? See the conditions of carriage for train travel.

Have you paid for a taxi because your train was delayed or cancelled? Apply for compensation.

It depends on how far you’re going and which company you choose – you can quickly access prices via the app once you have entered details of your route.

The maximum price is calculated on the basis of a standard tariff applied by the taxi company. We will place a hold on this amount in your account when you confirm the booking.

Once the trip is complete, whichever of the maximum price or the final meter price is lower, this will be deducted from your account. This gives you predictability if you get stuck in traffic or something else unforeseen should occur.

Often you will end up paying less than the maximum price, but the size of the difference varies between the companies. We show information about this together with the offers, given that we have enough historical data for the company.

For further details, please see the taxi booking conditions.

We are entering into agreements with several major taxi companies to provide you with the best possible taxi services via the Vy app. New places and companies are continuously added to the app. This will enable you to easily compare prices and choose the company you prefer.

See contact information and conditions of carriage for the taxi companies.

We have currently launched services in the following places:

Agder:

• Kristiansand

Innlandet:

• Brumunddal
• Dokka
• Gjøvik
• Hov
• Lillehammer
• Østre and Vestre Toten (including Raufoss, Eina, Reinsvoll, Kapp, Lena)
• Øyer

Møre og Romsdal:

• NorgesTaxi Ålesund

Oslo:

• Most of Oslo is covered by our service

Rogaland:

• Haugesund (including Karmøy, Tysvær, Sveio and Bokn)
• Randaberg
• Sandnes
• Sola
• Stavanger
• Sveio
• Vibå

Troms og Finnmark:

• Tromsø

Trøndelag:

• Most of Trøndelag is covered by our service

Vestfold og Telemark:

• Bamble
• Kragerø
• Horten
• Larvik
• Notodden
• Porsgrunn
• Rjukan
• Sandefjord
• Seljord
• Skien
• Stavern
• Tønsberg
• Ulefoss

Vestland:

• Bergen
• Voss

Viken:

• Asker
• Bærum
• Drammen/Lier
• Follo (Nordre Follo, Ås, Frogn, Enebakk, Vestby, Nesodden)
• Fredrikstad
• Gol train station
• Halden
• Hemsedal
• Hurum
• Hønefoss and surrounding areas
• Kongsberg
• Moss
• Romerike (incl. Eidsvoll, Gardermoen, Jessheim, Lillestrøm, Lørenskog, Nittedal and Rælingen)
• Røyken
• Sarpsborg

We are working to make it easier to travel sustainably and live life without a car. In order to get you where you want to be – door-to-door – it can sometimes be practical to use a taxi. Sometimes, you might have too much luggage to carry or you might miss the last departure of the day offered by public transit. Additionally, it is not always possible to get from A to B by any means other than car or taxi.

Our idea is that taxis can supplement trains and buses, enabling you to easily reach public transit hubs.

You pay quickly and securely in advance through the app using Vipps.

The app will display a maximum price from the taxi company. We will place a hold on this amount in your account when you confirm the booking. Once the trip is complete, whichever of the maximum price or the final meter price is lower will be deducted from your account.

If your booking is not successful in the Vy app, we will cancel the payment with immediate effect and no funds will be deducted from your account.

You'll find the option ‘Book a taxi’ under ‘Travel’ in the Vy app.

The app will display a maximum price from the taxi company. We will place a hold on this amount in your account when you confirm the booking. Once the trip is complete, whichever of the maximum price or the final meter price is lower will be deducted from your account.

In order to check whether it was the meter price that was charged rather than the maximum price, you can go to ‘Payments’ and then ‘History’ in the Vipps app. Click on ‘Vy taxi’ in the list displayed and then show the details of the trip in question.

Example: If the maximum price was NOK 300 and the meter price was NOK 280, it will say that NOK 300 has been placed on hold in Vipps. The transaction status will be ‘Reserved’. Under ‘Transactions’ further down in the detailed view for the trip in question, it will say NOK -280 in red. This means that NOK 280 is the amount charged, while the remaining sum will be released back into your account. Vipps is working to make it clearer that the status in this case is ‘Paid’ instead of ‘Reserved’.

You can also check via your online banking that it was the meter price you were charged. It may take a few days for the transaction to be processed by your bank.

If you want to cancel your taxi ride and a vehicle has already been assigned to you, then you must contact the taxi company you booked with. The taxi company’s terms and conditions for cancellation will apply. Contact details for all companies are available here.

You should call the taxi company you selected and request the taxi you have booked. The phone number for the company can be found in the app or in the list with contact information for all the taxi companies.

We are committed to ensuring you can rely on the service you request through the Vy app being of a high quality. Your taxi should arrive within a reasonable time, the driver should drive safely and provide you with good service.

Our agreements with the taxi companies enable us to exclude companies or individual drivers from accepting bookings via the Vy app. We monitor feedback we receive from our customers on an ongoing basis, in addition to information about cancellations and failures to collect customers.

It is therefore important that you submit feedback by our form for taxi if you have a poor experience, so that we can take steps to improve the service. You can also submit feedback via the review feature we display in the app as soon as your trip is over. This allows you to award a score for the quality of the company/driver, and you can add further information into the text field if you wish.

No, not yet. We are working on adding this feature to the app.

Please contact the taxi company directly so that they can check whether the driver has found any lost property in their taxi.

See contact information for the taxi companies.

Have you been charged twice or are you unable to complete payment? If you experience payment issues, please contact Vipps⁠External link or contact us by using the form for taxi in app.

Yes, if we have received a sufficient amount of reviews of the company then a score will be displayed together with the quote for the company.

We ask for feedback after the taxi ride has been completed. It is important that as many customers as possible give their feedback. In this way, we can keep a close watch on the quality of the companies and you as a customer can use the score to choose a company.