Can I transfer my ticket to another mobile phone (e.g. when switching to a new mobile phone) or to another person/Vy profile?

Yes, you can, although some restrictions apply

• Single tickets: you can transfer your ticket to a new mobile phone as many times as you want up to the day before departure. For zone tickets for local public transport operators, other rules apply – please see the section on zone tickets below.
• Season tickets valid for up to 30 days: you can transfer your ticket to a new mobile phone a maximum of two times per ticket.
• Season tickets valid for more than 30 days: you can transfer your ticket to a new mobile phone a maximum of six times per ticket.
• The Smartprice agreement is personal and linked to one mobile device. It can be transferred a maximum of two times during a Smartprice period if you e.g. change mobile phones during the period.

NB: if the season ticket has been activated, it can only be transferred between different mobile phones, not between different Vy profiles.

Transferring a ticket between different mobile phones logged in to the same Vy profile:

1. Use the mobile phone that will receive the ticket.
2. Go to ‘Ticket’ in the app.
3. Find the ticket you want to transfer and click ‘Transfer ticket’.
4. The ticket will then be downloaded onto the mobile phone and deleted from the mobile phone it was originally on.

Transferring a ticket between different Vy profiles:

1. Use the mobile phone that will receive the ticket.
2. Go to ‘Ticket’ in the app.
3. Select ‘Add ticket’ in the app.
4. Enter the reference code as it appears on the sales receipt.
5. The ticket will then be downloaded onto the mobile phone and deleted from the mobile phone it was originally on.

The ticket can only exist on one mobile phone at a time and will be deleted from the mobile phone it is sent from when it is downloaded onto the receiving mobile phone. You can transfer single tickets to another mobile phone up to midnight the day before the train departs.

Zone ticket for local public transport operators such as Ruter, Skyss and Brakar

To send a zone ticket to others:

1. Go to the ‘Ticket’ screen and select ‘Buy ticket’.
2. Select ‘Single ticket’.
3. Fill in where you are travelling from and to (the correct operator will be selected automatically).
4. Press ‘To payment’ and check the box for ‘Buy on behald of someone else’.
5. Pay for the ticket.
6. Press ‘Send ticket’ and send the ticket via text message, Messenger or another communication channel you use with the recipient.

Please note: The recipient needs the Vy app to retrieve the ticket. If you buy several tickets in the same order, the tickets must be sent and activated at the same time.

How to retrieve a zone ticket that has been sent to you:

1. Press the link and you will then be taken into the Vy app.
2. Press ‘Pick up ticket’ in the message that appears in the app. The retrieved ticket will then be shown in the ‘Ticket’ screen.
3. Press ‘Start ticket now’ on the ticket just before departure. Remember to activate the ticket within seven days from the time of purchase.