How do I cancel a bus ticket?

To cancel a bus ticket, you must have purchased the ticket in the Vy app or on vy.no, logged in with your Vy profile.

• If your ticket is in the Vy app: Go to ‘Ticket’ and select the trip you want to cancel. On the ticket, click ‘Cancel’ and then the ‘Cancel Ticket’ button.
• If your ticket is on vy.no: Log in to My account and go to ‘My trips’, click on Details for the relevant trip. Click on Cancel booking on the trip’s details page.

If you purchased the ticket at vy.no without being registered or logged in with your Vy profile, you must contact customer service to cancel the ticket. Please note that cancellations must be made during the customer service's opening hours at 08:30–15:30 Monday through Friday. Please have your booking number that consist of 12 numbers ready.

In order to get a refund, you must have purchased a refundable ticket, and cancellation must be made at least one hour before departure. Please note that the amount of the cancellation insurance will not be refunded. If you do not have a refundable ticket, you can still cancel the ticket. Please note that the amount will not be refunded, but the seat will be released to someone else.

Please note that if you have purchased a return ticket in our old journey planner, the entire trip must be canceled. It is not possible to cancel only one way.