I have bought a ticket at vy.no. Why haven't I received a receipt by email?

There can be various reasons for this:

• You were not logged in at the time of purchase and entered the wrong email address. In that case, contact customer service to have a receipt sent to you.
• If you were logged in, check the email address associated with your Vy profile - maybe it was a different address than the one you usually use?
• The email may have been classified as spam, so please check this. This is particularly common for customers who use an email address associated with their company.

Occasionally there have been errors in our back-end systems for short periods, which means that e-mails are not sent. Then the e-mails are sent out immediately after the error has been fixed.

Do you still need help? Contact customer service.