I want to make a complaint. How do I do this?

Complaints concerning a journey must be submitted through feedback form within three months of the date of travel.

You will receive a response within one month confirming that your claim or complaint has been accepted, rejected or is still being considered. You will receive a final response within three months of the date we received your claim. Passengers whose claims are not met or whose complaints are rejected can appeal the decision to the Transport Appeals Board.