My train has been delayed or cancelled. What are my rights and how do I claim compensation for my expenses?

In the event of changes to Vy’s scheduled train services, alternative transport arrangements will normally be made. In some cases this alternative transport will involve booking taxis for passengers to share. If we have arranged alternative transport and you choose to book your own taxi instead, you will not be entitled to compensation.

If we have not arranged alternative transport in the event of a delay/cancellation and you end up booking a taxi via the Vy app’s taxi service, you must send us the receipt and claim compensation for your expenses in the same way as if you had booked directly with the taxi company. Using the Vy app’s taxi service will not result in the automatic payment of compensation.

Are you wondering what your rights are as regards taxis? See the conditions of carriage for train travel.

Have you paid for a taxi because your train was delayed or cancelled? Apply for compensation.