The bus was delayed. Can I be reimbursed the cost of alternative transport?
If the bus is so delayed that you have to take alternative transport, we will reimburse your documented travel expenses for alternative transport if you are more than:
- 20 minutes delayed on journeys of up to 1 hour by up to NOK 550
- 40 minutes delayed on journeys of 1 to 3 hours up to NOK 825
- 60 minutes delayed on journeys of more than 3 hours up to NOK 1,100
For journeys of more than 3 hours where the delay means you will not arrive before the following day, you may be reimbursed for accommodation expenses of up to NOK 800. If there is less than 20 minutes until the next departure, you will not be entitled to reimbursement.
If we have reason to believe that the journey will be cancelled or delayed by more than two hours, we will offer you the choice of continuing your journey using a comparable means of transport, free of charge, as far as is practically possible, or a ticket refund. You are not entitled to a refund for tickets if you receive reimbursement for an alternative means of transport.
Exemptions from the right to reimbursement
You will not receive reimbursement if you knew, or should have known, about the delay or cancellation before you purchased a ticket, nor will you be entitled to reimbursement if the delay or cancellation is due to circumstances beyond our control. This could include unannounced public injunctions and prohibitions, strikes, accidents, roadworks, natural disasters, and exceptional and unforeseen weather conditions (such as heavy snowfall, rain, flooding or extraordinarily slippery roads).