Train (including rail replacement bus)

Contact Customer Service if you have any questions about changes/refunds, routes, purchasing tickets, or to learn more about our services. Customer Service can answer questions about journeys with Vy, Go-Ahead and SJ NORD. To get help quickly, we recommend that you call or chat.

• Chat
• Call +47 61 05 19 10⁠External link
• Email Customer Service at tog@vy.no⁠External link
• Email us about group travel at gruppereiser-tog@vy.no⁠External link

Do you have questions about travelling to and around Europe by train?
Find out how to check timetables and book tickets for Europe.

Do you have questions regarding Vy train travel in Sweden?
Find contact information at vy.se⁠External link.

Do you have any questions about station assistance for people with disabilities?
Find contact information about assistance in Frequently asked questions.

If you want to report a non-emergency incident taking place in the station area or in the train tracks, please contact Bane NOR (see contact details at banenor.no⁠External link). In an emergency, call 110⁠External link (fire), 112⁠External link (police) or 113⁠External link (medical services). 

Opening hours

• Monday through Friday: 07:00–23:00
• Saturday: 08:00–21:00
• Sunday: 09:00–23:00

For inquiries regarding group travel for 10 or more people:

• Monday through Friday: 08:30-16:00
• Saturday and Sunday: closed
• Public holidays: closed

See opening hours for staffed stations.