The Vy app
Get info about the Vy app, such as how to activate push notifications and what to do if your ticket isn’t showing up.
The Vy app
- Buy train and bus tickets, as well as season tickets.
- Get travel itineraries from wherever you are to where you need to be.
- Book a taxi.
- Track your train live on the map via the journey planner.
- Find out how busy each carriage is so that you can plan where to get on the train.
- Receive notification of changes or deviations affecting your departure (trains only).
- Under ‘Ticket’ you can buy single tickets, season tickets and zone tickets from Vy, Ruter, Skyss, Brakar, Kolumbus and other operators.
- Under ‘Ticket’ you can see all your completed, active and future journeys and you can also import tickets bought by someone else.
- Under ‘Profile – Travel preferences – Routes’ you can store your favourite routes.
- Under ‘Profile – Travel preferences – Notifications’ you can set up push notifications for traffic-related messages.
- Notification before your season ticket expires.
- Pay by card or Vipps.
You can pay by card (Visa, Mastercard), Klarna, Apple Pay, Google Pay, and Vipps.
Yes, you can, although some restrictions apply
- Single tickets: you can transfer your ticket to a new mobile phone as many times as you want up to the day before departure. For zone tickets for local public transport operators, other rules apply – please see the section on zone tickets below.
- Season tickets valid for up to 30 days: you can transfer your ticket to a new mobile phone a maximum of two times per ticket.
- Season tickets valid for more than 30 days: you can transfer your ticket to a new mobile phone a maximum of six times per ticket.
- The Smartprice agreement is personal and linked to one mobile device. It can be transferred a maximum of two times during a Smartprice period if you e.g. change mobile phones during the period.
NB: if the season ticket has been activated, it can only be transferred between different mobile phones, not between different Vy profiles.
Transferring a ticket between different mobile phones logged in to the same Vy profile:
- Use the mobile phone that will receive the ticket.
- Go to ‘Ticket’ in the app.
- Find the ticket you want to transfer and click ‘Transfer ticket’.
- The ticket will then be downloaded onto the mobile phone and deleted from the mobile phone it was originally on.
Transferring a ticket between different Vy profiles:
- Use the mobile phone that will receive the ticket.
- Go to ‘Ticket’ in the app.
- Select ‘Add ticket’ in the app.
- Enter the reference code as it appears on the sales receipt.
- The ticket will then be downloaded onto the mobile phone and deleted from the mobile phone it was originally on.
The ticket can only exist on one mobile phone at a time and will be deleted from the mobile phone it is sent from when it is downloaded onto the receiving mobile phone. You can transfer single tickets to another mobile phone up to midnight the day before the train departs.
Zone ticket for local public transport operators such as Ruter, Skyss and Brakar
To send a zone ticket to others:
- Go to the ‘Ticket’ screen and select ‘Buy ticket’.
- Select ‘Single ticket’.
- Fill in where you are travelling from and to (the correct operator will be selected automatically).
- Press ‘To payment’ and check the box for ‘Buy on behald of someone else’.
- Pay for the ticket.
- Press ‘Send ticket’ and send the ticket via text message, Messenger or another communication channel you use with the recipient.
Please note: The recipient needs the Vy app to retrieve the ticket. If you buy several tickets in the same order, the tickets must be sent and activated at the same time.
How to retrieve a zone ticket that has been sent to you:
- Press the link and you will then be taken into the Vy app.
- Press ‘Pick up ticket’ in the message that appears in the app. The retrieved ticket will then be shown in the ‘Ticket’ screen.
- Press ‘Start ticket now’ on the ticket just before departure. Remember to activate the ticket within seven days from the time of purchase.
- More flexibility: All types of season tickets can be purchased through our app. You can also buy transfer tickets with reduced rate for various local transportation operators (Ruter, Brakar, Østfold and VKT).
- Greater control: Choose exactly when your season ticket will be activated (for example, Monday morning at 07:00).
- Automatic activation: You no longer need to activate your ticket at a card reader or ticket vending machine. You can do it anywhere from your device.
- Information about changes and service disruptions: You can activate push alerts for your journey.
- Remember that you can activate push notifications for your favourite routes under ‘Profile - Travel Preferences - Notifications’, and you will be notified of any changes to your trip.
Often, a quick refresh of the ‘Ticket’ screen does the trick. Pull down to refresh.
If your ticket is still not showing up, contact Customer Service.
If you find the ticket, but you can't see a QR-code, the reason might be that today isn't the day of departure. QR-codes on single journey tickets will be shown from the day of departure.
If you have purchased a single or season ticket at vy.no, you can retrieve the ticket in the Vy app. Go to Ticket and select Add ticket. Here you enter the reference code found in the email receipt and select Add.
If you want to buy a ticket for someone else, you can opt to send the ticket to another device. The ticket can be downloaded in the app on the other device by using the booking number provided in the email receipt.
Please note that you cannot have the same season ticket on several devices.
No. If you bought your ticket on vybuss.com or in the Vy Buss app, it will only be accessible via your Nettbuss profile. You will also receive it via the email address you entered during the purchase, and via text message if you chose this option.
Push notifications are an in-app functionality that sends you notifications in the event of changes that affect your journey. Notifications are currently only available for train journeys.
When you buy a one-way ticket via the app, we will automatically enable push notifications for the journey.
You can also receive notifications for you regular routes, such as routes you you have added as favourites. Go to ‘Profile – Travel preferences – Notifications’ to set up push notifications for these.
In order to receive push notifications from the Vy app, you must have given permission to the app to send push notifications.
In addition, you must either have activated push notifications in ‘Profile – Travel preferences – Notifications’, or have purchased a single journey train ticket through the app.
- You must hold a valid ticket before boarding.
- Your device screen must be readable and your phone/tablet battery must have a charge sufficient to last throughout the journey.
- If you have purchased tickets for others using your phone, you are responsible for their tickets. Your phone must be available for everyone in the group to show to personnel checking tickets.
If you have changed your password and are experiencing difficulties completing purchases, log out and then back into the app. To do this, press ‘Profile’ and then ‘Log out’.
If you are travelling on the Bergen Line, we will show you where to stand on the platform to reach your seat quickly. You can find this information in the travel details for your journey, and is available for stations on the Bergen Line that have sector markings.