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Frequently asked questions about trains

Have a question? Select a topic and find answers to a wide range of questions, from who is eligible for a discount and how our app works to what you may bring on board.

Tickets and seat reservations

Questions about how to buy tickets, how to reserve a seat or sleeper compartment and info about our partners.

Changes, refunds and complaints

Questions about how to change or cancel your train ticket, apply for compensation and file a complaint about fines.

Luggage, accessibility and children

Questions about what you can bring on board, travelling with children, lost property offices and how to ask for assistance at the station.

Traffic updates and routes

Questions about how to get the latest status for your departure, timetables, information about the train stations and getting to and from the airports.

Food and facilities on board

Questions about our food options on board and pre-ordering food. You can also read about power outlets and our free onboard Wi-Fi.

Apps

Questions about the Vy app, such as how to activate push notifications and what to do if your ticket isn’t showing up.

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