I have purchased a ticket, but have not received an email. What has happened?

There may be a number of reasons for this:

• You were not logged in during the purchase and entered the wrong email address. In these circumstances, contact customer service so they can send you a receipt.
• If you were logged in, check the email address linked to your Vy profile – perhaps it is different to the one you usually use?
• Check if the email was treated as spam, or search for “Vy” in the subject field in your inbox.

Our backroom systems sometimes experience faults which prevent emails being sent. The email will be sent as soon as the fault has been fixed.

If you used Vipps as your payment method and did not receive a confirmation with a ticket number on the screen, the transaction did not go through. Thus, the amount is only reserved and will be released back to you. A Vipps receipt is not a valid ticket.

Do you still need help? Contact customer service.