What will Vy do if a customer is dissatisfied with a driver or company?

We are committed to ensuring you can rely on the service you request through the Vy app being of a high quality. Your taxi should arrive within a reasonable time, the driver should drive safely and provide you with good service.

Our agreements with the taxi companies enable us to exclude companies or individual drivers from accepting bookings via the Vy app. We monitor feedback we receive from our customers on an ongoing basis, in addition to information about cancellations and failures to collect customers.

It is therefore important that you submit feedback by our form for taxi if you have a poor experience, so that we can take steps to improve the service. You can also submit feedback via the review feature we display in the app as soon as your trip is over. This allows you to award a score for the quality of the company/driver, and you can add further information into the text field if you wish.