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Frequently asked questions

Got any questions? Choose your topic and get answers to everything from who can get discounts and how to apply for refunds, to how the app works and what sort of luggage you can bring.

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Tickets and seat reservations

Questions about our ticket types, how to reserve a seat and practical information about your journey.

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Changes, refunds and complaints

Questions about how to change or cancel your ticket, apply for compensation and how to make a complaint about fines.

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Luggage, accessibility and children

Questions about what you can bring on board, travelling with children, lost property offices and how to ask for assistance at the station.

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Traffic updates and routes

Questions about routes and timetables, how to check for departure information, information about the stations and getting to and from the airports.

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Food and facilities on board

Questions about food and beverages, charging points, Wi-Fi, WCs and other facilities on board.

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Apps

Questions about the Vy app and Vy Buss app, such as how to find service information,activate push notifications, check prices and access your tickets.

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